Terms and Conditions topx app — Rights, Responsibilities & Platform Rules

Introduction & Acceptance of Terms

Topx app (hereinafter referred to as the "Platform", "we" or "topx app") is an online gaming platform operating under a valid and regulated licence. These Terms and Conditions govern the relationship between topx app and every user who registers, accesses or uses any part of our platform, including the website, mobile app and all related services.

This document should be read alongside the topx app Privacy Policy and Responsible Gaming Policy, all of which together form the complete agreement between you and our platform. In the event of any conflict between these documents, these Terms and Conditions shall take precedence unless otherwise specifically stated.

Topx app reserves the right to update these Terms and Conditions at any time. Registered members will be notified via email or in-account notification whenever material changes are implemented. Your continued use of our platform after any amendment takes effect will be considered your acceptance of the revised terms.

Member Eligibility

To register and use topx app services, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration. topx app strictly prohibits the registration of underage individuals and reserves the right to request proof of age at any time.
• Be a legally eligible individual to enter into a binding agreement in the jurisdiction of your residence.
• Not appear on any prohibition list issued by any regulatory body with jurisdiction over topx app.
• Register an account in your personal capacity only — registration on behalf of a company, organisation, or another individual is not permitted without the written approval of topx app.
• Never previously banned or suspended from using the topx app platform due to a terms violation.

Account Registration & KYC Verification

Each user is only permitted to hold one (1) active account at topx app. Holding multiple accounts — whether under your own name, a family member living in the same household, or using another person's details — is a violation that may result in all associated accounts being closed without any refund.

Required Registration Information

During registration, you are required to provide accurate, complete, and up-to-date information including your full name as per your identification card, active Malaysia phone number, valid email address, and actual date of birth. This information is used for identity verification, transaction processing, and important communications related to your account.

KYC Verification Process

Topx app enforces a strict Know Your Customer (KYC) process to comply with legal and regulatory requirements. KYC verification may be required at any time, particularly before your first withdrawal is processed or when transaction volumes reach a certain threshold. Documents that may be required include:

• Malaysian Identity Card (MyKad) — front and back
• Recent proof of address such as a utility bill or bank statement (not older than 3 months)
• Selfie holding MyKad for additional verification if required
• Bank account statement for payment method verification purposes

Topx app is committed to processing KYC documents within 24 to 48 hours business days. Failure to submit the required documents within the specified timeframe may result in a temporary suspension of withdrawal facilities.

Deposit & Fund Withdrawal

Topx app supports a wide range of local Malaysian payment methods, including FPX (all major banks), Touch 'n Go eWallet, GrabPay, Boost and online bank transfers (IBG). All transactions are processed through secure payment channels encrypted with 256-bit SSL technology.

Deposit Terms

• The minimum deposit amount depends on the selected payment method — please refer to the payments page within your account for the latest limits.
• All deposits must be made from a bank account or digital wallet registered under the same name as the topx app member — deposits from third parties are not accepted.
• Topx app does not charge any processing fees for deposits; however, some financial institutions may impose their own charges.
• Failed deposits resulting from incorrect information provided by the member are solely the member's responsibility.

Withdrawal Terms

• Withdrawals are only processed to a bank account or digital wallet registered under the same member's name — no third-party withdrawals are permitted.
• Your first withdrawal requires successful KYC verification before it can be processed.
• Withdrawal processing time is between 5 and 30 minutes for regular members, and under 5 minutes for VIP members — subject to bank operating hours and completed KYC verification.
• Topx app reserves the right to request additional supporting documents for withdrawals exceeding a certain amount as a fraud prevention measure.
• If a bonus has been claimed, the associated wagering requirements (rollover) must be fully met before a withdrawal can be approved.

Bonus, Promotions & Wagering Requirements

Topx app offers a wide variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, reload bonuses and tournament promotions. Each promotion has its own specific terms and conditions, clearly stated on the relevant promotions page.

General Bonus Terms

• Each bonus may only be claimed once per member unless specifically stated otherwise in the relevant promotion terms.
• Bonuses are non-transferable, cannot be converted to cash, and may not be used to meet the minimum deposit requirement for other promotions.
• The specified wagering requirements (rollover) must be met within the stated validity period. Expired bonuses will be automatically forfeited.
• Topx app reserves the right to cancel or modify any promotion at any time with reasonable notice to members.
• If there is evidence of abuse or fraud related to a bonus claim, topx app reserves the right to void the bonus and associated wins and suspend the account in question.
• Bonuses obtained through multiple accounts or by circumventing promotional terms are void and will be fully forfeited.

How Rollover Is Calculated

Wagering requirements are calculated based on the bonus amount received multiplied by the rollover multiplier stated in the promotion terms. For example, a RM50 bonus with a 20x rollover requires total betting of RM1,000 before a withdrawal can be approved. Only fully settled bets will count towards meeting the rollover requirement.

Game Rules

All games available at topx app are operated using legitimate software that has been audited by an independent certification body. The random number generator (RNG) used in our games ensures that every game outcome is independent, fair, and cannot be manipulated by any party, including topx app itself.

• The outcome of all games is final once the round or game session has ended. No appeals or reversal of results based on player strategy errors will be entertained.
• In the event of a technical disruption during an active game session, topx app will resolve the matter based on recorded server data — not based on what was displayed on the player's screen.
• The use of automation software, bots, or any unauthorised method to gain an advantage in games is strictly prohibited and may result in immediate account closure.
• Minimum and maximum betting limits for each game are set by the game provider and topx app. These limits are subject to change without prior notice.

Prohibited Conduct

Topx app takes the integrity of our platform seriously. The following actions are strictly prohibited and may result in immediate disciplinary action, including account closure and forfeiture of funds:

• Identity Fraud — Registering using another person's identity or submitting falsified or altered KYC documents.
• Money Laundering — Using the topx app platform to transfer or conceal funds derived from illegal activities.
• Bonus Abuse — Claiming bonuses fraudulently through multiple accounts, false information or coordinated methods with other players.
• Use of Automation Software — Using bots, macros, artificial intelligence software or any automated method to play or manage your account.
• Game Manipulation — Colluding with other players, dealers or topx app staff to gain an unfair advantage in any game.
• Cyber Attacks — Any attempt to hack, attack or disrupt the technical infrastructure of topx app.
• Groundless Chargeback — Filing a chargeback with your bank or payment provider after funds have been used on the platform.

Account Closure & Suspension

Topx app reserves the right to suspend or close any account with or without prior notice if there is reasonable cause to do so. This includes but is not limited to a breach of any terms in this document, suspicious activity, or at the request of the relevant regulatory authority.

Account Closure by Member Request

Members may request account closure at any time by contacting the topx app support team. Prior to closure, all active conditions (including any outstanding bonus rollovers) must be fulfilled and eligible balances withdrawn via the standard procedure. Account closure processing takes between 3 to 7 business days.

Self-Exclusion

Members who wish to take a break from gaming may apply for a temporary self-exclusion (7 days to 6 months) or a permanent one via account settings or by contacting our support team. During the self-exclusion period, the account cannot be reactivated and all promotional communications will be stopped immediately.

Privacy & Data Security

Topx app prioritises the security and privacy of every member's personal data. All information collected is processed in accordance with the topx app Privacy Policy, which complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA).

• Members' personal data will not be sold, transferred, or shared with third parties without the member's consent, except as required by law or a relevant regulatory authority.
• All stored data is protected with high-grade encryption and access to member data is restricted only to staff who require it to perform their duties.
• Members have the right to request access to their personal data, apply for correction of inaccurate information, or request data deletion subject to legally mandated record-keeping requirements.

For more information on how your personal data is handled, please refer to topx app Privacy Policy in full.

Responsible Gaming

Topx app is committed to responsible gaming practices. We provide a range of tools and resources to help members manage their gaming habits in a healthy way. These include deposit limits, loss limits, session time limits, temporary self-exclusion and permanent self-exclusion — all accessible directly from your account settings.

If you feel that gaming has begun to affect your life or the lives of those you care about, please contact our support team or refer to Responsible Gaming page us for guidance and appropriate support resources. Remember — gaming should always remain a form of entertainment.

Limitation of Liability

To the extent permitted by applicable law, topx app shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of our platform, including but not limited to:

• Service disruptions due to scheduled or unscheduled maintenance
• Loss of internet access or technical issues on the user's end
• Financial losses resulting from unfavourable game outcomes
• Device damage or data loss caused by use of the topx app application

Topx app makes no guarantee that use of our platform will result in profit. Gaming involves financial risk and players are fully responsible for their own betting decisions.

Terms Amendment

Topx app reserves the right to update, modify or replace any part of these Terms and Conditions at any time. Material amendments will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect, except in circumstances requiring immediate action such as legal compliance obligations.

The last updated date shown at the top of this document reflects the latest version of the Terms and Conditions currently in effect. You are encouraged to review this page periodically to ensure you are always aware of the latest terms.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of topx app services, our support team is available to assist you 24 hours a day, 7 days a week, including all Malaysia public holidays.

You may reach us via live chat within your topx app account or by emailing our support team at [email protected]. Our team typically responds to enquiries in under 8 minutes via live chat.

For compliance, data privacy, or legal enquiries, please clearly state the subject of your enquiry so it can be directed to the appropriate team more efficiently.